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SuperRobi works through your inboxwith data from your systems.

SuperRobi reads every inquiry in your support or sales mailbox, checks customer data, prices and availability directly in your systems and answers the case – automatically or after approval, exactly by your rules.

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Answer price inquiries

superrobi · sales@

done

einkauf@muster-gmbh.de

Price inquiry – 200 pcs of item 4711-B

Hello, could you send us a quote for 200 pieces? We would need the goods by week 44.

M. Berger · Purchasing

erpItem 4711-B

customer
10023 · Muster
tier 100+
€12.40
stock
380 pcs
available
week 43

Replyto einkauf@muster-gmbh.de

RE: Price inquiry – 200 pcs of item 4711-B

Hello Ms Berger, we are happy to offer 200 pieces of item 4711-B at €12.40 each, available in week 43.

Rule: standard price inquiryapproved · sent

SuperRobi takes the load off teams whose day starts in the mailbox.

  • Customer service

    Delivery status, complaints and questions about orders: SuperRobi prepares the reply or closes the case.

  • Inside sales

    SuperRobi answers price and availability inquiries with data straight from your ERP.

  • Purchasing

    Suppliers' questions about dates and orders are read, assigned and answered.

SuperRobi looks things up before replying.

  1. 01

    Read the case

    SuperRobi reads the email and attachments, recognizes the request and finds the customer in your master data.

    mailbox

  2. 02

    Look it up

    Prices, stock and delivery status come from your ERP, rules and wording from your knowledge base.

    ERP · knowledge base

  3. 03

    Reply

    In your tone and with your signature. Per type of request you decide: send it on its own, draft for approval or straight to your team.

    automatic or with approval

SuperRobi gets a clear task and clear limits.

This is SuperRobi for a support mailbox. We set up task, tools, data and approvals together with you for your mailbox.

How the platform works

Resolve support cases

superrobi · support@

running

inbox
support@ · sales@
checks
ERP · delivery status · prices
knowledge
manuals · FAQ · earlier replies
approval
standard cases automatic · complaints: team lead

SuperRobi works with your systems, not next to them.

  • Microsoft 365 / Outlook
  • IMAP
  • SAP
  • ERP connectors
  • REST / OData
  • Knowledge base

All integrations

You see every step SuperRobi takes and have a say.

  • Every reply with traceable steps: which data SuperRobi fetched
  • Approvals in your team's inbox
  • Roles and permissions, sign-in with Microsoft
  • Operated in Germany, ISO 27001 certified

Security in detailPricing

Billed by compute · price estimate after the proof of concept with your real data

The most common questions about SuperRobi, answered briefly.

Which inquiries can SuperRobi answer?

Anything that can be answered with your data and rules: price and availability inquiries, delivery status, questions about orders and standard product questions. We decide together with you which requests SuperRobi takes over.

Does SuperRobi reply on its own?

If you want it to. Per request type you decide: SuperRobi sends itself, presents a finished draft for approval or hands the case over to your team.

Which systems does SuperRobi need?

A mailbox (Microsoft 365 or IMAP) and access to the data the replies need – such as your ERP or your knowledge base. We set up the connections for you.

How does SuperRobi learn our tone?

From your guidelines and examples: salutation, typical phrasing and signature. Your team can adjust every reply before it goes out.

What does SuperRobi cost?

Billing is by compute, that is runtime and processed tokens – the price depends on the workload. You get a reliable price estimate per case after the proof of concept with your real data.

What should SuperRobi answer for you? Show us your mailbox.

Book a demoCheck feasibility