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Case study OestProcessing timereduced by 98%.

How Oest captures even orders with complex rules automatically.

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Company
Oest Group
Sector
Oil, lubricants and energy industry
Employees
approx. 400

This solution is a real game changer. In just a few months, we have transformed a slow, manual process into a fully digital workflow with outstanding accuracy. Our team can now focus on what really matters – our customers.

Stefan KretschelBusiness Development Team Leader

Oest has been at home in the oil and energy industry for over 100 years.

The Oest Group, headquartered in Freudenstadt, Germany, looks back on over 100 years of company history and is one of the leading suppliers in the oil, lubricants and energy industry.

Since its foundation, the family-owned company has stood for engineering expertise, innovation and sustainable growth.

Today, Oest combines several business areas under one roof – from lubricants and operating materials to mineral oil trading and petrol station logistics to plant engineering and energy services.

Handwritten orders and complex rules were considered impossible to automate.

The inside sales team was confronted with a multitude of different order formats every day – including handwritten orders that had to be entered manually into the ERP system.

The high complexity of the business rules long raised doubts as to whether full automation of order processing was even feasible.

Oest wanted to capture even the difficult orders automatically.

  • Automated processing of complex orders, including quantity conversion into different packaging types
  • Consideration of different delivery addresses and individual project and customer-specific requirements
  • Direct integration into the existing ERP system for smooth data flows
  • Future-proof scalability for further process digitalization

Together with robodocxs, Oest rethought its order entry.

Oest was not just looking for software, but for a partner who could help rethink existing processes. Together with robodocxs, an end-to-end solution was developed that combines technology, usability and process understanding:

  • AI-based data recognition and validation

    Collect all relevant information and compare it with the master data.

  • Digital order forms

    Replace handwritten orders and enable 100% error-free, mobile-friendly data entry.

  • ERP integration

    Provides automatic order entry and real-time feedback with reference numbers.

  • Human-in-the-loop validation

    Ensures data quality in special cases and guarantees maximum reliability.

Shorter processing time
98%
Automation rate
90%+
Data accuracy
100%

Next, Oest is aiming for 97% automation.

Building on this success, Oest is now aiming for an automation rate of 97% for all orders.

At the same time, the platform is already being used to automate order confirmations – with equally impressive results.

Oest is thus laying the foundation for a comprehensive digital transformation in other areas of the company.

The complete case study is available as a PDF.

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Title page of the Oest case study (PDF)

See also how Balluff automates its orders.

  • Balluff GmbH

    Company
    Balluff GmbH
    Sector
    Industrial automation
    Employees
    3,600 worldwide
    Sites
    20 integrated branches

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