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Case study BalluffFrom frustration to92% automation.

How Balluff automated order entry across 20 branches.

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Company
Balluff GmbH
Sector
Industrial automation
Employees
3,600 worldwide
Sites
20 integrated branches

Our no-touch automation rate is now 92%.

The software makes us faster and more accurate than ever before – it has become an indispensable part of our order processing.

Bernd AngelmaierHead of Digital at Balluff GmbH

Balluff is present in 68 countries.

Balluff was founded in 1921 in Neuhausen auf den Fildern and has stood for innovation, quality and technological expertise in industrial automation for four generations.

The family-owned company offers a broad portfolio of sensor, identification, network and software solutions and is now represented by 38 subsidiaries and partner organizations in 68 countries.

This global presence enables rapid availability, personal service and high quality standards – anywhere in the world.

The old OCR solution could not keep up with the volume.

Balluff processes a very high number of orders every year – many of them with multiple items.

The OCR solution previously used was intended to automate the process, but proved to be inadequate: unreliable, difficult to customize and unsuitable for the high order volume.

This led to manual effort, errors in data entry and growing frustration within the team.

Balluff therefore sought a solution that combined precision, speed and scalability – without compromising on security or integration.

Balluff wanted less manual work, straight into SAP, for every country.

  • Reduction of manual interventions in order processing
  • Direct integration with SAP and existing IT infrastructure
  • Lower error rates and faster processing times
  • Uniform, scalable solution for international locations

Since 2019, Balluff has automated its order processing with robodocxs.

Since 2019, Balluff has been using the AI-supported robodocxs software platform to largely automate order processing. The solution combines intelligent data recognition, cloud integration and user-friendly design to process orders efficiently and without errors.

  • AI-based data collection

    Extracts order information accurately and transfers it directly to SAP.

  • Automated workflow

    Sorts and validates incoming orders to eliminate incorrect documents at an early stage.

  • Transparent user interface

    Displays the original document next to the capture form.

  • Automatic archiving

    Original documents are available at any time.

  • Optimization and learning of AI

    The AI continuously improves through user feedback.

  • Cloud-based architecture

    Enables smooth integration and secure, location-independent access.

Balluff captures 92% of its orders without manual intervention.

Following a successful pilot project in Germany, Austria and the United Kingdom, Balluff rolled out the solution to 20 branches in Europe and America.

No-touch rate
92%
branches in Europe and America
20

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Title page of the Balluff case study (PDF)

See also how Oest automates its orders.

  • Oest Group

    Company
    Oest Group
    Sector
    Oil, lubricants and energy industry
    Employees
    approx. 400

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