When an agent works in your ERP, IT and data protection rightly ask questions. Here are the answers they need before the start, and the documents that go with them.
Our information security management system is certified to ISO/IEC 27001:2022. The certificate is confirmed every year in surveillance audits.
The platform and its databases run in data centres in Frankfurt am Main. Availability is above 99.9 %.
The data processing agreement and TOM are ready. The AI models we use are bound in it as sub-processors, too.
For every tool you decide whether an agent uses it on its own, only after approval or not at all. Every step is logged; roles and Microsoft login control who sees what.
robodocxs processes personal and company data exclusively on your behalf. The basis is the General Data Protection Regulation (GDPR, Art. 28). The data processing agreement sets out the rights and obligations of both sides.
You can request our DPA template here. If you need help completing it, talk to us.
Article 32 of the GDPR obliges us to take technical and organisational measures for data protection and data security.
You can request the detailed documentation here.